Return and Refund Policy

Last Updated: August 10, 2026

At FRAGRANCEX, customer satisfaction is important to us. Due to the nature of fragrance and personal-use products, we maintain strict return standards to protect product quality, hygiene, authenticity, product integrity, and the operational costs involved in processing and fulfilling orders.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

1. General Return Rules

Opened, used, sprayed, tested, altered, or damaged-after-delivery products are not eligible for voluntary return or refund.

A voluntary return may only be considered when the product is completely unopened, unused and unsprayed, in its original sealed packaging, complete with original packaging and accessories, in resalable condition, and approved by our support team.

Customers must contact us before returning any product.

2. Opened or Used Products

We do not accept voluntary returns or refunds for products that have been opened, sprayed, tested, used, altered, or removed from their original sealed condition.

Because fragrances are personal-use products, opened or tested products cannot normally be resold for hygiene and quality-control reasons.

3. Change of Mind

We do not normally provide returns or refunds because of:

• Change of mind
• Personal fragrance preference
• Dislike of scent
• Buyer’s remorse
• Accidental purchase
• Ordering the wrong fragrance
• Ordering the wrong size
• No longer wanting the product after purchase

Customers should carefully review the product name, size, quantity, price, delivery address, and all other order details before completing checkout.

4. Refund Requires Physical Product Return

A refund will not be issued unless the eligible product is physically returned to FRAGRANCEX and received at our designated return address.

Requesting a refund does not automatically qualify a customer for a refund.

Providing a return tracking number alone does not qualify a customer for a refund.

The returned product must physically arrive at our address.

After receipt, our team will inspect the product to verify that it remains completely unopened, unused, unsprayed, complete, and in original resalable condition.

Only after the product has been received and successfully inspected will an eligible refund be processed.

5. Required Product Condition

To qualify for an approved voluntary refund, the product must remain:

• Completely unopened
• Unused
• Unsprayed
• Untested
• Unaltered
• In its original sealed packaging
• Complete with original packaging and accessories
• In resalable condition

If the product has been opened, sprayed, tested, used, damaged, altered, or returned incomplete, the refund may be refused.

6. Customer-Paid Return Shipping Label

Customers are responsible for arranging and paying for their own return shipping label for voluntary returns and customer-requested cancellations, unless applicable law requires otherwise or FRAGRANCEX agrees otherwise in writing.

We do not normally provide prepaid return labels.

Customers should use a tracked shipping service and retain the tracking information until the return process is completed.

7. $20 Service, Processing, Handling and Restocking Deduction

For an approved customer-requested return or cancellation involving an order that has already been processed, fulfilled, or shipped, a $20 service, processing, handling, and restocking charge per order will be deducted from the approved refundable amount, except where prohibited by applicable law.

This charge helps cover costs already incurred in connection with the order, including order processing, fulfillment labor, packaging, administrative work, handling, customer-service work, restocking, inspection, and shipping-related processing.

The $20 deduction applies per order, regardless of the total order value, where this policy applies.

8. Customer Responsibility Before Ordering

Customers should place an order only after confirming that they intend to purchase and receive the selected products.

If a customer changes their mind after processing, fulfillment, or shipping has started, FRAGRANCEX may already have incurred labor, packaging, handling, processing, administrative, and shipping-related expenses.

For this reason, the applicable $20 per-order service charge may be deducted from an approved refund.

9. Damaged Products

If a product arrives damaged, leaking, broken, or otherwise defective, contact us as soon as possible.

Please provide clear photographs or videos showing the product, packaging, shipping label, visible damage, leakage, or breakage.

After verification, our standard remedy for a confirmed damaged product is a replacement, except where applicable law requires another remedy.

10. Incorrect Product

If you receive a product different from the one ordered, contact us with your order number and photographs of the product received.

After verification, we may arrange an appropriate replacement.

11. Order Cancellation

Customers should contact us immediately if they wish to cancel an order.

If the order has not entered processing or shipment, we may approve cancellation and issue a full refund.

Once an order has entered processing, fulfillment, or shipment, cancellation is not guaranteed.

If the order has shipped, the customer may need to receive the package and request an approved return.

The product must remain completely unopened and unused.

The customer is responsible for arranging and paying for the return shipping label.

No refund will be processed until the returned product physically reaches us and passes inspection.

A $20 per-order service, processing, handling, and restocking deduction may apply to the approved refundable amount, except where prohibited by law.

12. Final Sale Items

Products clearly marked Final Sale are not eligible for voluntary returns, refunds, or cancellations after purchase except where required by applicable law.

13. Refund Processing

After an eligible return has been received and inspected, we will notify the customer regarding the outcome.

Approved refunds are issued to the original payment method.

Bank, card issuer, and payment-provider processing times may vary.

14. Return Address

FRAGRANCEX
2546 Ridenour Street
Miami, FL 33179
United States

15. Contact Us

Email: support@fragrance-x.shop
Phone: +1 759 645 6475